Effective Communication strategies for better health results

Half-day workshop, suitable for 10-20 people.



Rachel and her partner Nathan, co-creator of this workshop, share practical exercises and immediately actionable strategies to rebuild the health language palette of both the patient, parent and the health professional, to an open hearted and empowered dialogue. This workshop will enable every participant to make positive changes in their own workplace. Your team will collaborate to unpack what health looks like in your organisation through the lens of parent/carer, patient and health professional.  The goal is to develop skills to establish positive relationships between parents, patients and professionals, to achieve better health outcomes company-wide.  We’ll explore the humanity of your profession, developing communication skills and perspectives of care, and the solutions that best facilitate respect, trust, and kindness, throughout the diverse relationships within your health system.

This program has contributed to an increase in work enjoyment, reduced stress, a greater confidence to communicate difficult information, reduced costs of care, fewer complaints and a broader perspective of the parent/patient/health professional relationship and how to ensure it is an empowering one.

Each participant will receive practical and useful tools and models, bundled beautifully in the workshop resource kit.


I’m excited by how we can all go to the next level as we navigate change.
I’m looking forward to seeing what we’re going to do with this.
I’ve learned so much and have got so much out of this.
This is just the start!
— Ric Sicurella, Franchise Head, Genetic Diseases & Oncology, Takeda Pharmaceuticals
Your presentation has been at times, extremely overwhelming and beautiful. As well as being like a banana! You’ve peeled off layers so that we can move forward now, almost as different people. You’ve pushed us out into a different space.
— Penny, Leadership Team, Takeda Pharmaceuticals
When the student is ready the teacher arrives. I think the timing of you being here seems to be serendipitous, on many, many levels. The people are ready for this.
Today with this workshop, you’ve given us a platform on which to build skills and a common language in which to communicate with people. Your reminder that it’s people behind the conditions, there’s actually a person that we are working with, is so helpful for us as we do our best. Your work is really profound.
— Arthur, Leadership Team, Takeda Pharmaceuticals
We all know the power of effective communication in relation to better health outcomes and increased clinician satisfaction within the work environment. If your health service needs to improve how it communicates then don’t go past the work of Rachel Callander. Not only are you getting a professional you are getting someone with first hand experience.
— Claire Edwards, Speaker, Facilitator, Mentor
You rock!!
Nothing but positive feedback. Your workshop prompted so much in the way of deep reflective thinking and how we make it all more of a reality, so you hit the nail on the head from this perspective.
You have such a gift in cutting to the chase of what we are here for… all too often this can get lost, so thank you for being a “pathfinder”… maybe that could be your new job title?

I hope to be in touch again soon for the next bright idea.
— Martin Chadwick, Executive Director Allied Health, Scientific and Technical, Bay of Plenty District Health Board, NZ